by Wayne Ottum
“In business, words are words; explanations are explanations, promises are promises,
but only performance is reality.”
Harold S. Geneen
What is the performance “reality” in your business? Do you know for certain that each team and individual is performing to the best of their abilities? Do you have the tools in place to effectively measure and manage performance? Does your staff clearly know WHAT they are supposed to be doing? Do they know what it means to do their job well? Do they know what decisions they have authority to make and how to make them to drive revenue, create value for your clients, improve profits and attain the goals of your business?